Case Studies

Copyright Agency

Less Data Validation - More Valuable Time
How the Copyright Agency found more time for more important things
Adaptive Insights provided a single source of truth, allowing all departments to easily access the data they require

About the Copyright Agency

The Copyright Agency works with their creator members to protect their rights and source fresh revenue streams; while also ensuring that fair payment is made for the use of existing work.

The agency has a large membership base of about 40,000 writers, publishers, illustrators, visual artists, surveyors and cartoonists. Their members range from those in large media organisations, such as Fairfax and Newscorp; to educational publishers, such as Pearson Australia and Oxford University Press; as well as teachers who have become authors and journalists.

The Copyright Agency currently pay their members over $100 million a year in copyright licence fees for the use of more than 1.2 billion pages of content; and their membership is growing.

Previous Situation

As the Copyright Agency’s member base increased, so did the complexity of their planning, budgeting and forecasting spreadsheet system.

The Senior Financial Analyst at the Copyright Agency, Rohan Clementson, said that their old spreadsheet system was fine – when they only had one user.

As our membership grew rapidly, we found that excel models were not sophisticated enough and lacked the stability to support our growing finance team.

In 2016, the Copyright Agency was undergoing a business transformation project to future-proof their processes and set up their company for the next round of challenges. As part of that transformation, Clementson began looking for a more efficient and robust way to forecast. “Excel’s unstable, it can fall over quite easily, and we wanted more control – we wanted to be able to start doing 18-month rolling forecasts.”

It was time for something smarter.

The Search for a Better Process

With a small finance team of six people, Clementson saw the potential to maximize his team’s efficiency by searching for a system that was user-friendly enough for every team in his company.

We wanted to get the revenue managers and cost centre managers involved, [such as] the legal or marketing department – who aren’t necessarily numbers or IT people – and get them to enter the figures for their budgets…we wanted something where we could say, ‘here’s your template, fill it in’ and then that goes through; with Excel, people change columns and rows, and then your formulas don’t work, and it’s not pulling through the right information – so you can’t really do that.

After a lengthy search for a software that could do that, Clementson and his team chose Adaptive Insights based on three key reasons: the reporting looked great, Adaptive was more user-friendly than its competitors, and Adaptive had more users in Australia than its competitors.

Clementson explained why the number of users was such a positive point for their future-proofing strategy. “Looking ahead… we thought if someone were to leave, the chances of finding a replacement that can use Adaptive was better.”

When it came time to choose an implementation partner one name stood out above the rest. GKH was recommended as the best implementation partner by KPMG.

Rohan Clementson, Senior Financial Analyst, Copyright Agency

GKH’s Build team were always on-hand to answer any questions around company-specific models in Adaptive Insights. Or, as Clementson said “GKH’s team was very hands on… they understand the system very well.”

More Time for More Important Things

At the time of writing this article, the Copyright Agency has only just begun to incorporate the wider business into their reporting; so there are still boundless opportunities for increased efficiency. However, Clementson said that they’re already seeing big improvements in their reporting processes.

Our opening commentary page now shows that ‘month-to-date revenue is X’ and ‘we’re above or below budget by Y’ – those numbers are now automated. And whenever you make a change, all of those changes can be pushed through so that you don’t have to constantly go through your work document [to] check which number may have changed.

Come month-end reporting, the extra time Clementson’s team has gained allows them to do what they do best. Or, as he put it, “We’re spending less time checking numbers, and more time analysing the numbers – doing the more value-added work.”